Built in Chicago by people who have worked a line

Drayton started in 2019, when a line cook and a payments engineer got tired of watching good kitchens lose their Fridays to bad software.

Why Drayton exists

Why Drayton exists

Elena Ortiz ran kitchens in Pilsen for ten years. Every POS she used was built for a shop that sells shoes, with a kitchen printer bolted on. Tickets went missing, the Wi-Fi went down on Saturdays, and the support line opened on Monday.

Marcus Webb spent eight years building card payments at a processor. He knew the offline problem could be solved, because a kitchen never needed the internet to read a ticket.

They started with one restaurant, one rail and a rule that still holds: nothing we build is allowed to make a Friday worse. Today Drayton runs 1,140 restaurants in 31 states, from coffee counters to 200-seat dining rooms.

2019

founded in the West Loop, Chicago

2019

founded in the West Loop, Chicago

38

people, about half with restaurant jobs behind them

1,140

restaurants live in 31 states

99.98%

uptime over the last 12 months

How we build

Four rules we use when we decide what to build next.

Four rules we use when we decide what to build next.

Service comes first

Service comes first

If a feature could slow a ticket down on a busy night, it does not ship until it cannot.

If a feature could slow a ticket down on a busy night, it does not ship until it cannot.

Nothing ships on a Friday

Nothing ships on a Friday

Releases go out Monday to Thursday before noon Central.

Releases go out Monday to Thursday before noon Central.

Say the price out loud

Say the price out loud

Every fee is on the pricing page. If we cannot explain a charge in one sentence, we remove it.

Every fee is on the pricing page. If we cannot explain a charge in one sentence, we remove it.

Everyone works a shift

Everyone works a shift

Each of us works a paid service in a customer’s restaurant every year.

Each of us works a paid service in a customer’s restaurant every year.

The people you will talk to

Elena Ortiz

Elena Ortiz

Co-founder and CEO

Co-founder and CEO

Ran kitchens in Pilsen for ten years before Drayton.

Ran kitchens in Pilsen for ten years before Drayton.

Marcus Webb

Marcus Webb

Co-founder and CTO

Co-founder and CTO

Built offline card payments at a processor for eight years.

Built offline card payments at a processor for eight years.

Priya Nair

Priya Nair

Head of onboarding

Head of onboarding

Former general manager of a 140-seat restaurant in the Loop.

Former general manager of a 140-seat restaurant in the Loop.

Sam Kowalski

Sam Kowalski

Product designer

Product designer

Six years as a sous chef, now designs the kitchen screens.

Six years as a sous chef, now designs the kitchen screens.

Come see the test kitchen

Come see the test kitchen

Our West Loop office has a working line with every device we sell: a counter, two stations and an expo window. Book a demo and run a ticket through it yourself.

West Loop, Chicago, Illinois. Monday to Friday, 9 am to 6 pm Central.

See your own menu on Drayton before you switch

Send us your menu before the call and we load it for you, so the demo shows your tables, your stations and your prices. Twenty minutes, no slides.

The restaurant POS for counters, tables and kitchens. Built in Chicago by people who have worked a line.

West Loop, Chicago, Illinois

© 2026 Drayton Systems, Inc.

© 2026 Drayton Systems, Inc.

Support by phone and chat, every day, 6 am to 2 am Central

Support by phone and chat, every day, 6 am to 2 am Central

Drayton

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