Support
Night support lead
Lead the team that answers when a restaurant calls in the middle of service.
Location
Chicago, Illinois
Type
Full time, Wednesday to Sunday, 4 pm to 1 am
Salary
$68,000 to $80,000
Our busiest support hours are Friday and Saturday nights. You will lead four agents, handle the hardest calls yourself and write the fixes into our help center the next day.
The target is a human on the phone in under three minutes, every night.
What you bring
Three or more years in support or restaurant management
Steady under pressure
Clear writing
Weekend nights are your normal week
How to apply
Book a call through the contact page and mention the role, or write to jobs@draytonpos.com with a few lines about the restaurants you have worked in.
See your own menu on Drayton before you switch
Send us your menu before the call and we load it for you, so the demo shows your tables, your stations and your prices. Twenty minutes, no slides.
The restaurant POS for counters, tables and kitchens. Built in Chicago by people who have worked a line.
West Loop, Chicago, Illinois
Drayton